SVC Training
Stay ahead with SVC’s sales training courses
Every business faces unique sales challenges, but SVC’s industry-leading sales training courses can help. Our flagship Sales-In-A-Box training programme provides you and your team with the technique to remain on top in an everchanging business landscape.
What you get from sales training at SVC…
Master the sales process
Increase commercial awareness
Grow customer relationships
Identify customer needs and areas for potential growth
Cultivate high-performing and motivated sales teams
Hone sale skills in ever-changing marketplace
Learn how to assess team performance
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A flagship programme
Sales In A Box
SVC’s premier sales training programme, Sales In a Box, can develop you or your team’s sales skills to the next level. Our simple-to-follow programme is designed to craft confident and productive customer relationship builders. We offer practical sales training delivered by experienced sales experts that offers insight into industry-leading sales techniques and methods that work time and time again in a constantly shifting landscape.
Training from sales experts
Leading sales training in the UK
The constantly evolving world of sales and customer relationships can be a tricky landscape to navigate without the correct tools at your disposal. SVC’s sales training can provide you and your team with the latest sales skills and techniques to rise above the competition and achieve continued success. Learn more about our comprehensive Sales In A Box modules and how we can shape you into a sales champion.
The Complete Sales in a Box Programme
Sales in a Box is a tailored solution
We understand every business faces unique sales challenges and offer tailored solutions to overcome specific challenges and achieve success. Our experienced team will work to develop strategies which help you to navigate the evolving sales landscape and succeed in your market.
Sales in a Box modules
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Objectives:
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Explain what sets the best salespeople apart
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Follow set personal goals to sales success
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Use a series of practical sales skills to increase your selling potential
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Practically apply these skills to your sales role
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Who should attend?
The course is suited to anyone making their first steps in a sales environment or wishing to enhance their existing skill set. It is also suitable as a refresher for more experienced sales consultants, executives or managers who have had little or no formal training.
Outcomes:
Our training will help you to boost your sales performance whether you're refining existing skills, entering a sales role or you are an experienced sales consultant, executive or manager with minimal formal training.
Duration: Full day
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Objectives:
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Be able to explain the importance of planning a sales call
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Use a set agenda for making sales calls
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Be able to question customers effectively and gather the correct information at the point of enquiry
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Recognise the difference between the tasks you carry out that generate sales and those that are time wasters
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Have developed solutions to time wasting issues and developed a plan to provide time to focus on generating more sales
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Who should attend?
This course is suitable for anyone who is responsible for getting the best possible performance out of others in a sales environment. It is also suitable for anyone looking at planning and prioritising workloads to be effective in a sales environment. Outcomes:
Optimise planning and prioritise workloads to achieve peak performance from yourself and others.
Duration: Full day
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Overview
Everyone in your business who uses the telephone will benefit from this course, designed to develop and reinforce a culture of exceptional levels of customer care, enhancing the first and on-going impression of excellence from your staff to your customers and contacts.
Objectives:-
Forms of communication
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Why Professional telephone techniques are important
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Best Telephone practice – getting the most from the call
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Focusing on customer needs
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What is customer service?
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Why is customer service important to a business?
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Implementing and monitoring service standards
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Dealing with complaints effectively
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Who should attend?
Particularly useful for those individuals who are new to the workforce or to their role, but also invaluable to established staff who need to polish their skills and improve confidence in their abilities.
Duration: Full day
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Overview
Account Management is an important role within any organisation. Account Managers hold responsibility for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business.
Objectives:-
Account Management vs. Sales Techniques
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The Organisational Perspective
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The Roles and Responsibilities of Account Managers
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Key Competencies for Account Managers
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Types of Key Account
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Case Study 1 – A Multinational
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Portfolio Analysis
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Setting Performance Metrics
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Measuring Performance
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Case Study 2 – A Local Company
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Key Account Plans – Simple and Complex
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Summary Activity
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Communication Skills - Networking Success
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Learning Log and Action Planning
Who should attend?
This course is suitable for anyone that works in an account management role or relevant sales function and will benefit from improving their working practices, developing better and more meaningful customer relationships and in turn increasing business performance and sales success.
Duration: Full day-
Objectives:
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Be able to explain the ‘vision’ for your business and clearly identify what you want to achieve
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Be able to define commerciality and why it is important
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Be able to explain the four ways your business can grow
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Have identified specific strategies for developing your business and how to exploit them
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Have completed a detailed SWOT analysis and developed key actions to drive your business forward
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Be able to explain the customer experience transition and why this creates the need for continuous improvement
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Have defined the barriers to innovation
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Be able to implement a process for innovative thinking
Who should attend?
Suitable for anyone in a sales-orientated role, whether new to sales or an experienced professional requiring a boost in confidence, fresh ideas and an update on skills and techniques. Also suitable for managers who need an understanding of commercial.
Outcomes:
Optimise resources for sustainability. Adopt a commercial mindset, ensuring all activities, services and products meet and exceed customer needs and expectations.
Duration: Full day-
Objectives:
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To gain knowledge, understanding, insights and techniques that will support preparation and delivery of focused, professional and effective presentations to a variety of audiences
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Be able to speak publicly and present with confidence and self-awareness
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Be able to identify and create an action plan for future improvements based on personalised feedback
Who should attend?
This course is perfect for anyone who needs to feel confident in creating, and delivering effective presentations, or speaking publicly as part of their role.
Duration: Full day-
The Sales In a Box programme is tailored to your experience level, providing you with skills, tools and confidence. Our comprehensive sales training modules are delivered on a face-to-face basis.
Optional additional modules
Enhance your programme with these optional extras:
Overview
Successful marketing drives business survival and expansion across all industries and company sizes. Whether a startup or multinational corporation, whether selling products or providing services, every organisation must prioritise marketing efforts to thrive in competitive markets. Without effective marketing strategies, even the most innovative businesses struggle to reach their target audiences and achieve sustainable growth.
Objectives:-
Explain what marketing is and how it links to the growth strategy of a business
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Identify the components of the marketing mix and extended marketing mix and explain how marketing affects all areas of the business
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Use the marketing triangle as a logical and customer centered approach to marketing
Who should attend?
Anyone within the organisation looking to understand the basics of marketing, including those who are new to a marketing role and looking to gain a basic understanding of the subject which is valuable to people in management, selling and customer service roles.
Outcomes:
This session is suitable for anyone responsible for maximising performance in others. It is a comprehensive introduction for new managers and a valuable refresher for experienced ones.
Duration: Full day-
Overview
Networking is a pro-active means of sustaining and generating new business. It is an essential skill not only for sales personnel but also for anyone within a professional business setting. Many people initially find the process of networking intimidating. It can be difficult to strike the appropriate balance between effective networking and ‘pushing’.
By undertaking this dynamic and inter-active course, participants will develop the knowledge and skills to empower them to become effective networkers.
Objectives:-
The concept of networking
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Why Network?
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The business potential opened up by networking
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Increase Your Business Presence
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How to find networking opportunities and then plan the approach
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Understanding the process of developing symbiotic relationships
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How to get the most from an event and how to ‘work’ the room
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The steps to creating a new contact
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Networking etiquette: introductions, socialising, leaving and business card use
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Letting go of the relationship
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Developing a Networker’s Attitude
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Face to Face Networking
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Communication Skills - Networking Success
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Developing a Conversation
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Working a Room
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Breaking into a Group
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Exiting a Conversation
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The Follow Up
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Creating a Networking Plan
Who should attend?
Suited to anyone wanting to expand their customer base; key personnel in the business who are responsible for marketing, sales and customer service.
Duration: Full day-
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Objectives:
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Identify the essential elements of the objection-handling process
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Distinguish the 5 key steps of the objection handling process
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Recognise the benefits of using this approach for both yourself and your business
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Who should attend?
This course will help experienced or non-experienced salespeople learn to cope with and handle objections.
Outcomes:
This training will equip both experienced and novice salespeople with the skills to manage and overcome objections effectively.
Duration: Full day
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SVC is our first choice provider
"Getting training courses arranged in our company used to be a nightmare, until we met SVC who are brilliant! They understand the difficulties we have in arranging training, due to employee travel commitment, time difference and language barrier, nothing is too much trouble. Company training has ranged from computer software training, health and safety, budgeting, project management and NVQ’s. All trainers are approachable, friendly and knowledgeable. SVC even found a trainer who understood our complex business when it came to budgeting, amazing! SVC is our first choice and we would recommend them to all."
COBB Europe
